I had read through Tripadvisor feedback on this hotel, and hence I knew about the sharing of main entrance doorway with the suite-room. (Room 607 consist of 1 suit + 1 deluxe, so you need a key to enter Room 607, then another key to enter 607-Deluxe).I had also read about the conditions of the room being small.
So both is not a surprise for me and well-taken in when I reach the room.
The hotel exterior really looks good and swimming pool (2 pools) is excellently maintained.
During check-in, the staff was nice enough to arrange a higher level for us, so we are near to the cafe (breakfast) and the infinity pool (roof top). He had mentioned about welcome drink being send to our room, but it was clearly forgotten.
Reaching the room. yes the room is indeed small, but it had everything we need, or so we thought.
2 hours into the room when we preparing to sleep, we realise the air-con is not working at all. We call for technicians and they came around 10 mins.
After servicing for 35mins, they mumbled some explanation that we are near the compressor and today is hotter thus air-con does not feel cold to us. I told them they are bull-shitting as the air-con is completely out of gas, not the case of hot weather. I told them to either FIX it or change to a room where everything must work. Another 15 mins and they are finally done. All during this time, the team have no apologies extended to us.
Also the lift actually smell like rotten food. We have to stop breathing everytime we take the lift.
The hotel have fixed time slot for transfer to Kuta, and we made use of it. The timing is quite accurate, and they drop us at a convenient place for food/shopping/beach.
We booked through the hotel website for USD42 per night inclusive of breakfast.
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